Shipping policy

Shipping Policy for Access Division

Last Updated: July 13, 2025

Our Commitment to Your Shipping Experience

At AccessDivision, we understand that shipping isn't just about getting a package from Point A to Point B. It's about ensuring that the products you've chosen with care reach you promptly, safely, and in pristine condition. We've meticulously designed our shipping policy to uphold our promise of a seamless shopping journey, from the moment you click 'purchase' to the exhilarating instance of unboxing your order. As we navigate through this policy, you'll find detailed guidelines on various aspects such as tracking, shipping rates, handling damaged goods, and much more. Our aim is to be transparent, supportive, and efficient in our services, making your online shopping experience truly remarkable.

Shipping Rates

FREE SHIPPING* - At AccessDivision, we're dedicated to offering you not just quality products but also a shopping experience that's light on your pocket. To that end, we are thrilled to announce that all our products come with free shipping*. There are no hidden fees, no unexpected charges—just the commitment to ensuring your selected items arrive at your doorstep without any additional shipping costs. Shop with peace of mind, knowing that the price you see is all-inclusive.

*Excludes products requiring flatbed shipping and certain oversized items. Any exceptions will be clearly noted on the respective product pages.

When receiving your delivery

Receiving Your Shipment

When your order arrives, it's essential to follow the steps below to ensure everything is in order:

Immediate Assessment: As soon as the shipment arrives, inspect it with utmost precision. Ensure there's no damage, defective items, or incorrect products. Your signature is an affirmation that everything has been delivered "in good condition".
Sign or Decline: An adult, either you or someone you've appointed, should be present to sign for the shipment. Make sure to detail any discrepancies on the delivery receipt before you sign or refuse it.
Delayed Inspection: If you can't inspect the shipment immediately, ensure you indicate "SUBJECT TO INSPECTION" on the delivery receipt. This provides a grace period to review the products within the next 24 hours.
Discovering Issues: If you identify damages or missing components in the shipment, it's crucial to refer to the 'If Your Shipment Is Damaged' section to understand the next steps.
Consequences of Oversight: Not adhering to these protocols can result in potential losses, either in products or refunds.

If Your Shipment Is Damaged

In the event that your products arrive damaged:

Partial Rejection: You have the right to refuse only the damaged portion of your shipment. Immediately document this by taking photos and send them to info@accessdivision.com.
Documentation: Make clear notes on the delivery receipt about the nature and extent of the damage. If any portion of the delivery is accepted, indicate that as well.
Contact Us: Reach out to us at info@accessdivision.com, and we'll facilitate a swift replacement for the damaged item.
Alternative Course: If you accept a damaged shipment, ensure the driver acknowledges this on the delivery receipt. Subsequently, initiate a claim directly with the shipping company. Remember to keep the damaged goods and their packaging for the shipping company's review. For reorders, visit our website or contact us at 855 559-5589.

If You Are Missing An Item

If any item from your order is missing:

Immediate Action: As soon as you identify a missing item, document it on the delivery receipt before signing. If the driver has left, contact the shipping company right away.
Notify Us: Inform us about the missing item so we can investigate and assist in rectifying the situation.

If You Notice Damage AFTER the Truck Leaves

Post-delivery damages can be distressing, but following these steps can mitigate the situation:

Same-Day Report: If you spot damages after signing the delivery as "in good condition," contact the shipping company on the same day to get the necessary claim forms.
Preserve Evidence: Retain the damaged products and their packaging. They will be required for the shipping company's inspection.
Claim Responsibility: The shipping company is responsible for any damages during transit. While AccessDivision (New View Ecom LLC) aims to assist, only the receiver can file a damage claim. For reorders, visit our website or call us at 855 559-5589.

Liability Notice: By transacting with accessdivision.com, you're dealing with independent, fully-insured trucking companies. While they are expected to reimburse any damages, AccessDivision (New View Ecom LLC) is not accountable for any in-transit issues. Reimbursements will be managed by the trucking company and/or their insurance providers.

Shipping Options and Carriers

Free Standard Shipping: AccessDivision is pleased to provide our esteemed customers with complimentary standard shipping for every order placed. When you browse our selection and settle on an item's price, rest easy knowing that the amount displayed encompasses standard shipping costs, ensuring no hidden fees.
Choice of Carrier: Our team prioritizes efficient and secure deliveries. Therefore, all standard shipments are processed through our preferred and trusted carrier network.
Expedited Shipping Options: Recognizing those occasions when you're in a hurry to receive your order, AccessDivision strives to accommodate where possible. Although expedited shipping isn't a default offering for us at present, we're always eager to explore the current options on your behalf. Kindly forward your request to info@accessdivision.com, and we'll promptly investigate the available avenues. If expedited shipping can be arranged at that time, you'll receive a tailored quote to reflect this.
Manufacturer-Shipped Products: All of our products are dispatched directly from the manufacturer. To gain clarity on the shipping lead times for these items, we encourage you to visit the specific product page on accessdivision.com. As they are manufacturer-dependent, lead times can vary.
Shipment Tracking: The moment your order departs the facility, we'll promptly send you an email. This email will contain a tracking number, enabling you to monitor your order's journey and estimated delivery timeframe. Read more here .

Our goal at AccessDivision is to ensure a seamless shopping and shipping experience for you. If you have any queries or require additional information, please get in touch.

Shipping Timelines

Direct From Manufacturers: At AccessDivision, we prioritize delivering authentic and quality products to our customers, which is why all our products are dispatched straight from the manufacturers. This method ensures you get the genuine product, but it also means shipping times can fluctuate depending on the brand in question.
Checking Lead Times: For accurate and up-to-date shipping information pertaining to each brand, we urge you to peruse the respective product pages on accessdivision.com. These pages offer detailed insights as lead times may differ based on the brand and its processes.
Large Items Delivery: For larger items in our catalogue, a delivery appointment will be necessary prior to the drop-off. This ensures a hassle-free delivery experience for you.
Variability in Shipping Timeframes: Our vast array of products and brand partnerships mean shipping times can be diverse. Several of our offerings are tailored as per individual customer preferences and specifications, which naturally extends the time taken to craft and subsequently deliver them. However, for your convenience, every product page provides an estimated shipping timeframe specific to that item. This duration can range from a swift 3 days to an extended 2 weeks, hinging on the nature of the product. We advise checking this timeframe diligently.
Pre-order Considerations: Spot a 'Pre-order' tag on an item? This indicates that while the product isn't in stock currently, you can still secure your purchase. The lead times for these products can stretch from 2 weeks to a sizable 20 weeks. Even so, placing a pre-order ensures that the moment it's back in stock, it's immediately dispatched in your direction. It's essential to note that your credit card will be charged at the time you make the purchase.

We endeavor to provide clear and transparent shipping information to all our customers, ensuring you're always informed and can plan accordingly.

Order Tracking

Staying informed about your order's journey is crucial to us, as we believe in keeping our customers in the loop every step of the way.

Shipping Confirmation: As soon as your order leaves our facilities, we'll dispatch a thorough shipping confirmation e-mail to you. This email isn't just an acknowledgment; it dives deep into the particulars of your order, detailing shipping dates, tracking numbers, and even direct links to the respective carrier's website for each product you've ordered.
How to Track: Utilize the details from your shipping confirmation email to monitor the progress of your package. With just a click on the provided link, you can access real-time information about your order's location and estimated delivery time. Read more here.
Delivery Protocols: For relatively lightweight items, expect a seamless delivery without prior notice from the carrier. In contrast, heftier products necessitate a more personalized touch. Typically, the carrier will reach out a day or two in advance, coordinating with you to pin down a convenient delivery interval, which usually spans about 4 hours.

With these provisions, we aim to make the wait for your prized purchases predictable, transparent, and as convenient as possible.

Shipping Restrictions

Navigating the intricate world of shipping can be challenging. For this reason, we've outlined our shipping restrictions to offer you clarity and to ensure a smooth purchasing process.

Regional Boundaries: Presently, our shipping operations are limited to the contiguous United States. If you're uncertain about our shipping reach or have questions about a specific location, we urge you to reach out to us before finalizing your order.
Location-Specific Limitations:

Beyond the Mainland: Destinations such as Alaska, Hawaii, and other US territories are currently off our shipping radar. The reasons for this exclusion stem from various challenges, ranging from heightened shipping expenses to intricacies related to manufacturer warranties.
Address Specifics: We prioritize the safety and accuracy of our deliveries. To this end, we regret to inform that PO Box, APO, AFO, FPO, DPO, and AFP addresses are incompatible with our shipping process. It's paramount for us to have a physical address accessible by our trusted couriers.
International Constraints: For the time being, international orders remain outside our scope. We're continually assessing our capabilities, and should this change in the future, we'll update our policy.

Your understanding of these restrictions ensures a seamless shopping experience. Always feel free to contact us with any queries or concerns about our shipping practices.

Pre-order Policy

Dive into our array of offerings, and you might encounter products adorned with the 'Pre-order' label. Here's a breakdown of what that means for you:

What is a Pre-order?: Should you come across a 'Pre-order' badge on a product, it signifies that the item is presently not in our inventory. Yet, the allure of the badge is that it empowers you to reserve that product ahead of its restock.
Lead Times: Reservation doesn't mean instantaneous availability. The waiting period for these products can vary. At times, it could be as brief as 2 weeks, while in other instances, it could extend up to a robust 20 weeks. The range underscores the variability based on product type and manufacturing schedules.
Immediate Dispatch Post Availability: One of the many boons of a pre-order is its priority status. The moment the product graces our inventory, it gets earmarked for immediate dispatch headed straight to you, ensuring you're one of the first to receive it.
Billing Protocols: It's pivotal to be cognizant of our billing practices regarding pre-orders. When you opt for a pre-order, your credit card is billed right at that juncture, locking in your purchase and priority status.

To wrap, pre-ordering is akin to booking a front-row seat for a coveted event. It's about staking a claim on quality products, even when they're momentarily unavailable. We always strive to ensure your wait is worth the product's promise.

Shipping Errors and Delays

In an ideal world, every shipment would reach its destination flawlessly and punctually. However, even with the best laid plans, unforeseen challenges can arise. Here's how we handle such contingencies:

Our Commitment: At the heart of our operations lies a commitment to delivering excellence. We continuously aim for timely deliveries, ensuring that every product reaches its destination in impeccable condition.
When Issues Surface: Despite our diligent efforts, there might be times when shipments face delays or errors. It could be a hiccup in the delivery process, a logistical challenge, or an external factor beyond our control.
Your Next Steps: If you notice any discrepancies with your shipment or if it hasn’t arrived as anticipated, we urge you to reach out to us without delay. Swift communication empowers us to quickly address the issue, find a resolution, and ensure you remain informed every step of the way.

In essence, while we aim for seamless deliveries, we're equally equipped and eager to address any bumps along the road. Your satisfaction remains our utmost priority, and we're always here to assist and support you.

Preparing for Your Delivery

To ensure a smooth delivery process, please review the following steps to prepare for the arrival of your order:

Be Present to Receive Your Order:
- It is essential that you or an authorized representative is present at the time of delivery to sign for and receive your items. Please ensure that your delivery appointment fits your schedule.
If You Cannot Be Home:
- If you anticipate that you will not be able to be home at the scheduled delivery time, please contact us at least 48 hours in advance to reschedule your delivery. Failing to be present without prior notification may result in the shipment being returned to us.
Handling Missed Deliveries:
- If your shipment is returned because you were not available to receive it, you will be responsible for both the return shipping cost and any fees associated with redelivery. If you choose to have the product redelivered, we will contact you to arrange a new delivery date and process the additional payment required for shipping.
Cancellation After Missed Delivery:
- Should you decide to cancel your order after a missed delivery, please refer to the Return Policy - Order Cancellation section. Such cancellations will be treated as a Post Shipment Cancellation, and you will be subject to any applicable restocking fees and shipping costs.

We strongly encourage all customers to carefully plan for their deliveries to avoid any inconvenience and additional costs. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Any Other Questions?

We're here to help and ensure your shopping experience is smooth and hassle-free. If you still have questions unaswered, don't hesitate to reach out. You can contact us through the details provided below. We're always happy to assist you!

Our policies comply with all applicable laws and regulations, including those set by the Federal Trade Commission.

Contact information

If you have any questions or concerns - please contact us.

New View Ecom LLC
AccessDivision

30 North Gould Street Ste 26851
Sheridan, Wyoming 82801

Email: info@accessdivision.com
Phone: +1 855 559-5589
Business Hours: 9-5 EST