Warranty
Every product we sell is covered by the manufacturer that built it.
Access Division is an authorized dealer for every brand on this site. That matters more than it sounds — manufacturers only honor warranties on equipment bought through an authorized channel.
Buy the same unit cheap from an unauthorized seller and it often has no coverage at all.
Whose warranty you're getting
We don't issue our own warranty. The coverage on your product is the manufacturer's. Their document is the one that governs.
Coverage length and what's included vary by brand and by product, so there's no single set of terms that applies to everything we sell.
Email info@accessdivision.com with the model number, or your order number, and we'll send you the manufacturer's warranty for that product. Before you buy or any time after — either is fine.
How to start a warranty claim
Warranty claims are approved and paid by the manufacturer, not by us. Who you contact depends on the brand: some manufacturers work directly with the end user, others require the claim to come through us as the selling dealer.
Start with us and we'll tell you which applies. We'll either connect you to the right warranty desk or open the claim with the manufacturer on your behalf.
Have this ready before you call
Nearly every manufacturer requires pre-approval before parts ship or any repair is reimbursed. Claims move faster when you have:
- Your order number
- Model number and serial number — on the ID plate or label on the unit
- Photos, or a short video if the problem involves something moving or leaking
- Delivery date
- A plain description of what happens and when it started
Don't pay for an outside repair before the manufacturer approves it in writing. Most warranties will not reimburse unapproved work.
Call or text +1 (855) 559-5589 — or email info@accessdivision.com Weekdays 9–5 EST. Phone, text, live chat and email all reach the same team.
Registration
Some manufacturers require the equipment to be registered before coverage is active, and a few won't process a claim without it.
Contact us with your model number and we'll tell you whether registration applies to your product and how to do it.
Warranty, return, or freight claim?
Three different processes, three different people handling them. Picking the wrong one costs you time, and in the case of freight, it can cost you the claim.
Warranty
It failed in use
The product is defective or broke down in service. Handled by the manufacturer, within the warranty period. Start with us.
Return
Wrong item, or changed your mind
Handled by us. Terms, timeframe and any fees are in our Return Policy — read it before you ship anything back.
Freight claim
It arrived damaged
Handled with the carrier, and we help. Different process, much shorter window. See our Shipping Policy.
Shipping damage is not a warranty claim
Damage that happened on the truck is a freight claim, and the window to file it is short. Your signature on the delivery receipt is your statement that the shipment arrived in good condition — so what you write on that receipt matters more than anything you do afterward.
- Inspect before you sign. Note any damage on the delivery receipt, even if it looks minor.
- No time to inspect properly? Write "SUBJECT TO INSPECTION" on the receipt. That gives you 24 hours to look it over.
- Photograph the damage and email the photos to info@accessdivision.com.
- You can refuse just the damaged portion of a shipment — you don't have to turn away the whole delivery.
- Spotted it after the truck left? Contact the carrier the same day and keep the damaged goods and all packaging for their inspection.
Full steps are in our Shipping Policy.
What warranties usually don't cover
Terms vary by brand, so the document for your product is what counts. Across most manufacturers in this category, you'll see these excluded:
- Labor, on-site service, and installation or removal costs
- Wear items — seals, hoses, cables, pads, bearings, casters
- Damage from improper installation, or a floor or slab that doesn't meet spec
- Loads above the rated capacity
- Equipment that's been modified, repaired without approval, or fitted with substitute parts
- Missed maintenance
- Rust and corrosion from outdoor or wash-bay exposure
- Damage in transit
This is a guide to what's typical. It is not the terms of your warranty — the manufacturer's document is.
Ask us before you spend money
If you don't know who to contact or what your coverage is, call us first — before you buy parts or bring in a technician. An unapproved repair is the most common way a valid claim gets denied.
+1 (855) 559-5589 Weekdays 9–5 EST · info@accessdivision.com
New View Ecom LLC / Access Division
30 North Gould Street, Ste 26851, Sheridan, Wyoming 82801
Email: info@accessdivision.com · Phone: +1 855 559-5589
Business hours: 9–5 EST