Refund policy

Return and Refund Policy for Access Division

Last Updated: July 13, 2025

30-Day Return Policy

At Access Division, our aim has always been to exceed expectations and provide products that our valued customers cherish. We understand the value of trust and its pivotal role in online purchases. It's precisely why we want to ensure that you are not just satisfied, but delighted with every purchase. If there's ever a moment of doubt, rest assured, our hassle-free return policy has got you covered.

Timeframe

Understanding the timing of a return is crucial to ensuring a smooth and efficient process for both parties involved. To clarify the expectations regarding return timeframes, we have detailed the specifics below:

Upon the successful delivery of your order, a window of 30 days is allotted for you to inform us of any intention to return a product. Once we have been notified within this period, we will promptly furnish you with the appropriate return shipping address. It's of paramount importance to refrain from shipping your item back until you have received the confirmed return address from us. This ensures your return is processed accurately and without unnecessary delays.

Unauthorized Returns: Should you decide to send back items without obtaining a Return Authorization Number beforehand, such items will be deemed unauthorized returns. Regrettably, these will be declined upon receipt, and consequently, will be shipped back to you. Please be aware that any associated costs will be borne by you.

Return Instructions

At AccessDivision, our goal is to ensure a transparent and hassle-free return process for our valued customers. To assist you, we have provided a comprehensive guide detailing our return policy based on product conditions and categories:

Preliminary Considerations

Non-Broken Items: If you return an item that isn’t damaged or defective, you are responsible for arranging and paying for the return shipping. Additionally, although your order may have qualified for free shipping, the original shipping cost may be deducted from your refund. A 20% restocking fee will also apply.
Broken Items: If you're returning a defective item, we've got you covered. You won't be responsible for either the return or the original shipping costs, and the restocking fee will be waived.
Specific Clauses:
- Altered, modified, or cut products are non-returnable.
- All custom fabricated orders are finalized upon purchase and are non-returnable.
- Only our "In Stock" off-the-shelf items qualify for returns. Custom fabricated items, made as per order, are exempt from returns.
- If your items arrived damaged, kindly refer to the 'If Your Shipment Is Damaged' section in our Shipping Policy.

Process of Returning a Product

Kick-Start the Process: Begin by requesting a Return Authorization Number (RAN/RMA) and obtaining the designated return address. Items returned without an authorized Return Authorization Number or sent to an incorrect address won't be accepted. For items damaged in transit, please refer to the 'If Your Shipment Is Damaged' section in our Shipping Policy .
Packing with Care: It's crucial to return items in their original packaging, ensuring all packaging materials are intact. For your security and proof, we require a photo of the item before and during its packaging and shipping.
Using a Reliable Shipper: Choose a reputable shipping company offering tracking and insurance services. Ensure you share a valid tracking number with us, as this is a requisite for processing any refunds.
Displaying the Return Authorization Number: Make sure the Return Authorization Number is clearly visible on the outside of the package.
Determining Shipping Responsibility: If an error on our end caused the return (like a wrong item being sent), we will manage and fund the return shipping. For other scenarios, the onus of arranging and financing the return lies with you.
Understanding the Restocking Fee: Please be aware that a 20% restocking fee will be levied on returns. We recommend seeking clarity on this when ordering.
Evaluation of Returns: For a refund or credit, returned items must be in a resalable condition. Following a thorough inspection upon receipt, we'll process the credits.
Return Timeframe: Ensure the return reaches us within 30 days from the Return Authorization Number issuance date.
Unauthorized Returns: Items sent back without a pre-approved Return Authorization Number will be declined and returned to you at your expense.
Original Shipping Costs: Although you may not have paid for shipping, the actual shipping cost incurred may be deducted from your refund, as the service was already provided.

We value the trust you place in us. Should you have any questions or concerns regarding our return policy or any other aspect, our dedicated team is here to help.

Eligibility

At AccessDivision, we're committed to building trust and providing clarity for our esteemed clientele. To ensure you understand when and how products can be returned, we've crafted this definitive eligibility guideline.

Product Condition & Responsibility:

Intact Goods: If you return an item that isn’t damaged or defective, you are responsible for arranging and paying for the return shipping. Additionally, although your order may have qualified for free shipping, the original shipping cost may be deducted from your refund. A 20% restocking fee will also apply.
Faulty Goods: Rest easy! If your purchase is defective, we'll shoulder the return and original shipping expenses. Plus, we'll waive the restocking charge.

Specific Return Restrictions:

Modifications Matter: Products that you've adjusted, altered, or cut can't be sent back.
Customized Orders / Made-to-Order: If we've tailored an order especially for you, it's final and can't be returned.
Shipment Issues: Received damaged goods? Check out the 'If Your Shipment Is Damaged' portion of our Shipping Policy for next steps.
Non-Returnable Products: Some products, are non-returnable. Please refer to the specific product page for details on whether it is returnable.

Condition:

Ensuring the integrity of the items you return is paramount for a successful refund or credit process. Our criteria for accepting returns are based on the item's condition upon arrival back to us. Here's what you need to know:

Originality: All items should be returned in the state they were received. This includes their original packaging, along with every component, accessory, and part that they were delivered with. The packaging plays a crucial role in safeguarding the product; hence it's essential to return items with all packaging materials intact.

Documentation: For added assurance and to expedite the return evaluation process, we require you capture photographs of the item before you package it and during the shipping process. Such documentation can serve as proof of the item's condition when it left your possession.

Resalability: The product should be in a condition that allows it to be put back on sale. Any indications of wear, damage, or any form of alteration can affect its resalability and consequently, the eligibility for a refund or credit.

We encourage every customer to handle products with care, ensuring they remain in pristine condition, especially if there's a possibility of returning them. This not only aids in a seamless return process but also ensures that other customers can benefit from the product if it's restocked.

Refund:

Our commitment is to provide a seamless refund process, ensuring transparency and clarity at every step. Here's a detailed breakdown of how we process refunds:

Calculation: Should you decide to return an item, the refund amount will be determined after accounting for the restocking fee, original shipping charges, as well as any transaction fees associated with the purchase.
Method: Refunds are credited to the original payment method used during the purchase. Whether it's a credit card or another form of payment, we ensure a straightforward and secure return of your funds.
Timeline: After we've received the returned item and concluded our inspection, expect the refund to be processed within 7-10 business days. The credit will be issued to the payment method provided at the time of purchase.
Conditions: Adherence to our 'Return Instructions' and the specific steps outlined in the 'Process of Returning a Product' section is mandatory for a refund. We issue credits strictly based on these guidelines.

We genuinely appreciate your understanding and patience during this process. Rest assured, our priority is to handle each return efficiently, ensuring you receive your due refund as swiftly as possible.

Order Cancellation

Life can be unpredictable, and we fully recognize that. Whether it's a change of heart or an unforeseen circumstance, here's how our order cancellation process works:

Prompt Communication is Key: If you discern a need to cancel an order, we urge you to get in touch with us at the earliest. Timely communication enables us to be more accommodating to your request.
Before Shipment Cancellations: If we catch your order before it hits the shipping phase, cancellation is a straightforward affair. However, a nominal 5% cancellation fee will apply. This fee is instituted to mitigate non-refundable credit card processing fees.
'Pre-Order' Cancellation: Given the unique nature of 'Pre-Order' items, they aren't exempt from the cancellation policy. If you decide to rescind your 'Pre-Order', the aforementioned 5% cancellation fee remains applicable.
Post-Shipment Cancellations:
Once your order has been dispatched, it cannot be canceled while in transit. If you choose to cancel after shipment, our 'Non-Broken Items' return policy will apply.

Please ensure that you are certain of your purchase before ordering to avoid these additional costs. If you have any questions or need further assistance regarding cancellation of a dispatched order, please contact our customer support team.

Your understanding and adherence to this policy ensure a smoother experience for both parties, and we appreciate your cooperation in this regard.

Any Other Questions?

We're here to help and ensure your shopping experience is smooth and hassle-free. If you still have questions unaswered, don't hesitate to reach out. You can contact us through the details provided below. We're always happy to assist you!

Our policies comply with all applicable laws and regulations, including those set by the Federal Trade Commission.

Contact information

If you have any questions or concerns - please contact us .

New View Ecom LLC
Access Division

30 North Gould Street Ste 26851
Sheridan, Wyoming 82801

Email: info@accessdivision.com
Phone: +1 855 559-5589
Business Hours: 9-5 EST