Payment Policy for AccessDivision

Last Updated: August 23, 2023

Introduction

Greetings from AccessDivision! We've always believed in creating a shopping environment that's both effortless and trustworthy. This payment policy is designed with you in mind — to offer clarity, ease, and confidence every time you shop with us. As you navigate through our store, understanding our payment principles will enhance your shopping journey. From the diverse payment options we offer to our steadfast commitment to security, every aspect is meticulously outlined here. Dive in, and let's ensure that every transaction you make is both smooth and informed.

Payment Methods & Processing

We pride ourselves on catering to the varied financial preferences of our diverse clientele:

Credit/Debit Cards: We gladly accept:
- American Express (Amex)
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Digital Wallets: For those seeking quick and streamlined transactions, our supported e-wallet options include:
- PayPal
- Venmo
- Apple Pay
Pre-Order Payments: Customers placing pre-orders will be charged the full amount upfront. This ensures the reservation of the item. Refer to our Shipping Policy for detailed pre-order information.

It's important to note that while we strive to offer a broad range of payment solutions, there are certain methods we currently don't accept, including "cash on delivery", "postal checks", "buy now, pay later", "cryptocurrency" and "Net Terms".

With your chosen payment mode in hand, you can anticipate an efficient and seamless transaction journey. Most payments are swiftly processed, ensuring your orders are promptly set into motion. Occasionally, minor delays may arise from external banking procedures or increased website traffic. We appreciate your patience during these instances and remain committed to enhancing your overall shopping experience at every turn.

Security, Privacy & Data Handling

We understand the immense responsibility that comes with handling your financial details. Our commitment to safeguarding your data is unwavering, and we have implemented a robust framework to ensure the utmost security and privacy:

Encryption and Protection Measures: All transactions on our platform are encrypted using advanced Secure Socket Layer (SSL) technology. This ensures that your sensitive data, such as credit card information, is transferred securely over the internet.
Policy on Storing Payment Information:
- Stripe: While we utilize Stripe for processing credit and debit card payments, we do not store any of your card details on our servers. Stripe, a global leader in online payment processing, maintains strict compliance with the highest industry standards to keep your data safe.
- PayPal and Apple Pay: When you choose to pay via PayPal or Apple Pay, your financial details are handled directly by these platforms, and we do not have access to your personal and financial data. Both these platforms have a reputation for implementing rigorous security measures.
- Retention and Deletion: Any information we do retain, such as order details, is stored securely and is subject to periodic reviews. We delete unnecessary data in compliance with relevant data protection regulations.

We encourage our customers to review our comprehensive Privacy Policy to understand how we manage and protect personal data. Your trust is paramount to us, and we continually invest in state-of-the-art security measures to ensure a safe shopping experience.

Currency, Conversion & Transaction Fees

In our pursuit to offer an unambiguous and streamlined shopping experience, we've focused on transparent payment practices. Below are the critical points every shopper should be aware of:

Sole Currency Acceptance: All transactions on our platform are conducted exclusively in US Dollars (USD). Every price, whether you're browsing or finalizing a purchase, denotes the exact cost in USD to eliminate any confusion during the payment process.
No Hidden Fees: We champion transparent pricing. To that end, we shoulder the transaction fees for our customers. The price you see is the complete amount you'll be charged, without any added fees.
Potential Bank Fees: While we cater exclusively to the US market, it's prudent to mention that certain banks or credit institutions might have their own fees or charges for specific types of transactions. We recommend consulting with your bank if you're uncertain about any potential fees on your end.
Taxes Included: The prices displayed on our platform already incorporate any applicable taxes, ensuring there are no surprises during checkout.
Price Changes: Be informed that product prices are subject to change. However, any alterations in price will not affect orders that have already been placed.
Refunds: For details regarding refunds, please refer to our comprehensive Return & Refund Policy, which outlines the process and conditions for refunds.

Your trust is paramount to us, and we continuously strive to provide clear and concise information. Should you have any queries or require additional clarity on any payment matters, our dedicated customer service team is always on hand to assist.

Order Management & Transaction Issues

Navigating online purchases requires clear guidelines to ensure smooth transactions and to address any unforeseen challenges. Here's a concise overview to guide your shopping experience:

Refunds & Cancellations: For intricate details surrounding the cancellation of an order or obtaining refunds, kindly refer to our dedicated Return & Refund Policy. It offers a thorough breakdown of the steps involved and any prerequisites for initiating a refund or cancellation.
Failed Transactions: On the rare occasion a transaction doesn't go through successfully, we recommend checking with your bank or payment provider first. Often, declined transactions result from issues like exceeded limits, input errors, or network glitches. If the problem persists or if you're unsure of the cause, please reach out to our customer support. We're committed to assisting you in resolving any payment issues swiftly.
Order Modifications: If you need to alter an order after it has been placed, please contact our customer service team as soon as possible. While we'll do our utmost to accommodate changes, please note that modifications might not always be feasible due to processing times or shipment schedules.

Your satisfaction and clarity throughout the shopping process are pivotal to us. Should you encounter any concerns or require further information on order management, our dedicated team is ready to help.

Discount & Promotion Policy

In our ongoing commitment to provide value to our shoppers, we frequently offer exclusive discounts and promotions. To ensure you maximize these benefits, we've compiled a detailed guide:

Guidelines:

Validity Period: Each promotional or discount code has its own expiration date. Ensure you redeem it within this period to enjoy its advantages.
One Code Per Purchase: For each order, only one promotional or discount code can be used. The stacking of codes is not allowed.
Exclusive Offers: Some promotions are tailored for specific customer segments, like first-time shoppers or loyal members. Always review the offer details to ensure you qualify.
Returns and Refunds: If you purchase an item using a promotional code, any return will refund the discounted price rather than the original price.
Assistance: If you face any issues while applying a code, our dedicated support team is always ready to help.

How to Use Promotion/Discount/Coupon Codes:

Browse & Select: Navigate through our diverse offerings and add desired items to your cart.
Proceed to Cart: Once ready, access your cart by clicking its icon, found in the top right corner.
Locate the Discount Input: In the cart overview, you'll see a section or box labeled "Discount Code" or "Promotion Code".
Key in Your Code: Enter the code into this space. Ensure accuracy, as codes may be case-sensitive and should be free from extraneous spaces. After entry, click "Apply".
Confirm the Adjustment: After applying, the total amount should reflect the deducted amount. If there's no change, ensure the code's validity and that your selections match the promotion's terms.
Complete Your Order: Proceed to the subsequent checkout steps, filling in necessary shipping and payment details. Relish the savings from your successful discount application!

We endeavor to simplify and enrich your shopping experience with our transparent promotion dynamics. If you have further questions or require assistance, please contact us.

Invoicing & Receipts

Ensuring you have clear and accessible records of your transactions is one of our top priorities. Here's how our billing documentation process functions:

Instant Invoices: Upon the completion of your transaction, we'll promptly send an invoice to your registered email. The invoice email will display the heading "Invoice" or "Order X placed by Y" prominently at the top or in the title. This invoice will detail your purchase, including itemized products, prices, taxes, and the total amount.
E-Receipts: Together with your invoice, you'll receive an e-receipt confirming your payment. The receipt, often termed "Order Confirmation" or Order X Confirmed" in the email, serves as a confirmation of payment. We advise retaining this receipt for warranty purposes or other future references.
Paperless Commitment: To support a sustainable environment, all our invoicing and receipts are electronically delivered. This not only facilitates immediate access but also contributes to our eco-friendly initiatives.

If you have any inquiries about your invoices or receipts, or encounter any challenges accessing them, our dedicated customer service team is here to assist.

Customer Support & Dispute Resolution

Our commitment doesn't end after a purchase is made. We prioritize ensuring every aspect of your shopping experience, including post-purchase transactions, is seamless and satisfactory. Should you encounter any payment-related concerns, we're here to guide and assist.

Reach Out for Support: If you have questions, require clarifications, or face issues concerning payments, our dedicated customer support team is on standby. You can contact us via email (info@accessdivision.com), and we'll strive to address your queries as promptly as possible.
Understanding Disputes: We recognize that occasionally misunderstandings or technical glitches can lead to transaction disputes. In such instances, we advise customers to first review their transaction details and, if necessary, get in touch with their respective payment method provider (e.g., credit card issuer, digital wallet support).
Initiating Resolution: If after liaising with your payment provider the issue remains unresolved, please reach out to our customer support with the following details:
- Order number or transaction ID
- Date of transaction
- Payment method used
- Description of the concern
Our Commitment to Fairness: Our team will meticulously review all provided details, engage in a transparent dialogue, and aim to arrive at a resolution that's equitable for both parties. While we're committed to ensuring customer satisfaction, decisions will be made based on our policy guidelines and the specifics of the situation.
Timelines & Communication: Disputes typically require time for comprehensive investigation. We ask for your patience during this process and ensure that we'll maintain open communication. Once a decision is reached, we will promptly notify you of the outcome and any subsequent steps.

We genuinely value the trust you place in us and are dedicated to preserving our relationship with each customer. Your feedback and constructive criticism are instrumental in our continuous efforts to refine and improve our payment and support processes.

Policy Updates

Our payment policy may evolve to align with the changing e-commerce environment and our continuous commitment to service enhancement.

Periodic Review: It's essential for customers to periodically review our payment policy for any updates or modifications.
Responsibility: We won't send direct notifications regarding policy changes. As such, the onus is on our customers to stay informed about any amendments.
Acceptance: Your continued use of our platform or making a purchase signifies your agreement to any updated terms within this policy.

We appreciate your understanding and commitment to staying informed about our terms and procedures.

Feedback & Continuous Improvement

We believe in a collaborative growth journey. Your insights, experiences, and opinions shape our path forward and are invaluable to our quest for excellence.

Encouraging Insights: We warmly invite you to share feedback regarding your payment experiences. Whether it's a seamless transaction, a suggestion for a new payment method, or areas of enhancement, your voice matters to us.
Channels for Communication: To communicate your thoughts, you can reach out via email (info@accessdivision.com) or live chat.
Commitment to Improvement: Each piece of feedback is diligently reviewed. While we might not implement every suggestion, be assured that they play a pivotal role in our planning and improvement discussions.
Transparency in Updates: As we iterate and refine our payment processes, based on collective customer feedback and internal evaluations, we will always maintain transparency in our policy documentation.

Your active involvement propels us forward, ensuring that we consistently offer a payment experience that's both user-friendly and aligned with industry best practices.

Conclusion & Agreement

As we conclude the specifics of the Payment Policy for AccessDivision, it's paramount to recognize the foundational principles that guide our transactional journey: trust, transparency, and a steadfast commitment to your convenience.

By Transacting, You Agree: Engaging with our platform and proceeding with transactions means you're not only purchasing an item but also giving your consent to the guidelines and terms of this policy. Your continued use signals your comprehension and acceptance of these stipulations.
Dynamic Landscape: With the ever-changing realm of e-commerce, certain aspects of our policy might evolve over time. We encourage you to revisit this section periodically to remain updated and in accord with our terms.
Seeking Clarity: If any provision of our policy prompts queries or concerns, please don't hesitate to reach out. A clear understanding ensures a seamless and harmonious shopping experience.

Your choice to shop with AccessDivision intertwines with our promise to uphold these principles with utmost integrity. Thank you for your trust and partnership, and we look forward to serving you with continued excellence.

Contact information

If you have any questions or concerns - please contact us.

New View Ecom LLC
AccessDivision

30 North Gould Street Ste 26851
Sheridan, Wyoming 82801

Email: info@accessdivision.com
Phone: +1 855 559-5589
Business Hours: 9-5 EST